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Online dispute resolution pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS - http://ec.europa.eu/consumers/odr/). 

Note pursuant to Art. 36 para. 1 VSBG: The Beauty Of Sound GmbH is generally not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. Did our service not meet your expectations? Please tell us what we can do better and contact us directly(contact form >>) so that we can resolve your issue as quickly as possible.