Consumers are entitled to a right of withdrawal as listed below, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
Customers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise the right to cancel, you must inform us (The Beauty of Sound GmbH, Giselihalde 9, 6006 Lucerne, Switzerland, info@thebeautyofsound.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than that offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. In the case of a return shipment, the costs of the return shipment are estimated at a maximum of CHF 150, depending on the country. In the case of goods that cannot be sent by parcel post, we will organize collection from you on request, please contact us.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the delivery of
a) goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive, (e.g. customized width, different color or veneer, different furniture feet)
b) goods that are clearly tailored to your personal needs,
c) sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. electric toothbrushes),
d) sound or video recordings or computer programs in a sealed package if the seal has been removed after delivery,
