1. cancellation policy/right of cancellation
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. To exercise your right of withdrawal, you must inform us xxxxx of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the enclosed model cancellation form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
1.1 Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You shall bear the direct costs of returning the goods. Notwithstanding the foregoing, we shall bear the costs of returning goods that can be sent by parcel post if you use the enclosed return note for the return or - if a return note is not enclosed - if you use the return note provided by us on request. In the case of a return of goods that cannot be sent by parcel post, the costs of the return will be estimated at a maximum of approximately the amount stated as the shipping costs for the return. In the case of goods that cannot be sent by parcel post, we will organise collection from your premises if you so wish. If you make use of this option, the costs of the return shipment to be borne by you will correspond to the amount stated for the return shipment. You will only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
1.2 Exclusion of the right of withdrawal
The right of withdrawal does not apply to the delivery of
a) goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive,
b) goods that are clearly tailored to your personal needs,
c) sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. electric toothbrushes). (e.g. electric toothbrushes),
d) audio or video recordings or computer programs in a sealed package if the seal has been removed after delivery,
End of the cancellation policy